Terrible
Terrible. The night started off fine, them on time, reviewed open alcohol rules and seemed professional. When we went to pay we gave her 360 dollars, and she said only a 10 dollar tip? we told her yes we like to tip after our service is provided and she told us she didn't work like that and she takes it upfront. She wouldn't move or go anywhere without a tip. When we talked on the phone they made it clear tip was not included in the price of 350 but a 15% tip is expected but is given by the customers discretion. Well she didn't deserve one AT ALL.
The CD player didn't work, she told me it was because I was putting it in upside down? It was just broken. The AC was weak and we were so hot. She told us she was going to be there at 1:50am and we all need to be out there by 2. She said it about 20 times. We were outside by 1:30 and she didn't come until 2:10 without a call or an apology.
When we called and complained the owner called me a liar, and said that the driver said we were drunk, rude and disrespectful. We took our complaint to the better business bureau because this is how terrible there service was.
Comments
This Complaint Was Looked into Thoroughly. There were no problems found in the vehicle in question. Client was asked to come in to inspect the vehicle and show us what was not working the following day, however the client declined to do so.
As for the chauffeur,they are not allowed to impose Gratuities onto clients of which they are well aware of but since this is a word of mouth issue the chauffeur is being dealt with according to company regulations.