The owner at the Exchange Tower location, located in downtown Toronto at the address and phone number above, clearly does not take pride in customer satisfaction. Not only are the prices ridiculously expensive, but your money is completely wasted on their services, and when you're unhappy with a service, she does absolutely nothing to make the customer happy. I really would not recommend that location to go to. You can try the other Caryl Baker locations, but just be aware of that particular location. That store owner by the name of Farnoosh, is a horrible owner and could care less if the customer is unhappy. Her attitude is terrible and she thinks she is right about any situation. I guarantee that if you go to that location you will waste a lot of your money and receive bad service. Other locations are probably better at customer service and satisfaction, but I refuse to waste any more money and time to see if they are any better. I would rather go to a salon that takes pride in making the customer satisfied and will do what they can if I am unhappy with anything.

This has been my experience with the Exchange Tower location; other people may have different experiences with that store owner. Caryl Baker Visage is a fairly big company, I’m not sure how successful it is, but the various store owners that represent it should ensure that they are doing what they can to make each and every client satisfied. This particular store owner makes the company look bad due to her lack of courtesy and willingness to make the customer satisfied. She does NOTHING to change a situation to produce a satisfactory outcome for the client. This is the whole point of customer service and this store owner is lacking tremendously.

I hope my review of this salon location regarding the Exchange Tower has made people aware and thanks for reading!