I had a purchase delivered to my house today @ 1:00 p.m. (while i was not around) I called the store at 1:20 p.m. asking how i can return one of the item, since I would like to purchase a different bed from Brick (which is more expensive). Store told me I cannot return it (still in original box) I even said i will personally bring it down, they refused and hung up on me.
All day long I have been trying to get a hold of someone who can assist me, but no luck. Everyone and their attitude. I have tried to get in touch at the head office but no luck. Store basically told me though luck. I have been a Loyal customer for Brick for years (you can see with my transaction history).
I am still looking for a resolution from someone regarding this or I can say moving on forward you will lose my business (most likely you guys don't care).
P.s. - I was never given any delivery date when i purchased it, so i did not know when it was arriving.
I had a purchase delivered to my house today @ 1:00 p.m. (while i was not around) I called the store at 1:20 p.m. asking how i can return one of the item, since I would like to purchase a different bed from Brick (which is more expensive). Store told me I cannot return it (still in original box) I even said i will personally bring it down, they refused and hung up on me.
All day long I have been trying to get a hold of someone who can assist me, but no luck. Everyone and their attitude. I have tried to get in touch at the head office but no luck. Store basically told me though luck. I have been a Loyal customer for Brick for years (you can see with my transaction history).
I am still looking for a resolution from someone regarding this or I can say moving on forward you will lose my business (most likely you guys don't care).
P.s. - I was never given any delivery date when i purchased it, so i did not know when it was arriving.