I would not recommend the Sears Home Store in Scarborough. I went to buy a sofa bed for my son and asked lots of questions e.g, does it come assembled, gave a price range and budget. After having it delivered along with a twin bed set, it turned out the sofa bed had unassembled steel legs with screws that would require drilling. If the sales associate had been aware of it , I would have gladly paid for the assembly charge. When I spoke to the sales associate he said it was a new product Klick Klack sofa bed and he did not realize it came unassembled. He offered to credit my account for the delivery charge to compensate for the added cost of having to purchase a drill, drill bits etc to put it together which took over two hours by the time we drove to the hardware store and back along with the labour involved. A week past still no credit on my account and when I called Sears Customer Service , no accountability or apology . The sales associate has not returned my calls either but walked away with his commission.
Best to go to the Brick or another place like the Bay or Ikea and look for a company that demonstrates integrity.
I would not recommend the Sears Home Store in Scarborough. I went to buy a sofa bed for my son and asked lots of questions e.g, does it come assembled, gave a price range and budget. After having it delivered along with a twin bed set, it turned out the sofa bed had unassembled steel legs with screws that would require drilling. If the sales associate had been aware of it , I would have gladly paid for the assembly charge. When I spoke to the sales associate he said it was a new product Klick Klack sofa bed and he did not realize it came unassembled. He offered to credit my account for the delivery charge to compensate for the added cost of having to purchase a drill, drill bits etc to put it together which took over two hours by the time we drove to the hardware store and back along with the labour involved. A week past still no credit on my account and when I called Sears Customer Service , no accountability or apology . The sales associate has not returned my calls either but walked away with his commission.
Best to go to the Brick or another place like the Bay or Ikea and look for a company that demonstrates integrity.