New Vehicle Buying Nightmare
Had a deal at our local dealership for a factory order loaded Frontier Pro that would take up to 12 weeks to arrive. Our local dealership said there were no loaded Frontier Pros listed as available on the Nissan database. Contacted Mills and they said they had one in their compound and/or in Saskatchewan, and would have it for us in three days, so we cancelled our deal at our local dealership and drove the one hour round trip to put $5000 down. Paid $800 more than at our local dealership to have this vehicle in 3 days. 3 days turned into 3 weeks with little contact from them other than when we called them asking where our truck was. We got "sorry it will be here next week, it got sold out from under us, weather delays in transporting it from down east, and CN said it would be here within 48 hours", but still no truck. Quoted one finance rate by Sales Manager when agreeing to the deal, but finance tried to get us to sign to a higher rate. Phone calls would take up to 48 hours to be returned from Sales Rep and finance. After 12 days, the Sales Manager finally got involved. He was quick to respond to messages, but still no vehicle. He said he had a fund that he could draw from to make our experience right, but after another 10 days of no vehicle we asked for the deal to be cancelled as we were leaving on vacation. Sales Manager agreed and said I could come down to get my deposit back. I advised the Sales Manager I would be there within the next couple of hours. Upon my arrival I was told that they had been having problems with their debit machine "all day" and they might not be able to refund my deposit (nothing of which was mentioned over the phone less than 2 hours earlier). They gave me back $2000 and then told me I would have to return on another day for the rest of my money. When I stated I would not leave until I had my money I was informed there was nothing they could do and I would have to come back a different day. I then asked if they were going to courier over my money the following day, as I live 30 minutes away, and they would not respond to my question. When I told them if I did not receive my full deposit back I would contact MasterCard to do a dispute resolution based on non receipt of goods, they simply said don't do that - you'll just have to come back another day. 48 hours had passed since my last contact with this dealership and there was still no resolution on the money they owe me. Just called the Accounting Department who have indicated they will now reimburse another $2000 back onto my MasterCard today and the final $1000 tomorrow as they have a limit of only $2000 per day.
Had a deal at our local dealership for a factory order loaded Frontier Pro that would take up to 12 weeks to arrive. Our local dealership said there were no loaded Frontier Pros listed as available on the Nissan database. Contacted Mills and they said they had one in their compound and/or in Saskatchewan, and would have it for us in three days, so we cancelled our deal at our local dealership and drove the one hour round trip to put $5000 down. Paid $800 more than at our local dealership to have this vehicle in 3 days. 3 days turned into 3 weeks with little contact from them other than when we called them asking where our truck was. We got "sorry it will be here next week, it got sold out from under us, weather delays in transporting it from down east, and CN said it would be here within 48 hours", but still no truck. Quoted one finance rate by Sales Manager when agreeing to the deal, but finance tried to get us to sign to a higher rate. Phone calls would take up to 48 hours...