The Brick

Horrible experience!! I bought a chase bed for my son in December. It came with missing parts. When I told customer service they were giving me the run around about the missing part. I finally after 3 weeks got a hold of a manager Ilona Slupek. I asked Ilona if she could send a box spring mattress because the part I was missing was the support for the slats. She refused to send one because my order was only $160!! Mind you it’s a pandemic and I lost my job! She proceeded to tell me I had to wait till February to get pats shipped from overseas! I explained I haven’t slept because my son slept in my bed while I waited months for these missing parts!! She finally called me. “Good news!” She says. “Your parts are in, come to the Brick Heartland to pick it up!” I proceeded to the store and got the parts. I attached the part and noticed the part was too short and couldn’t reach the floor and in no was was it supported. Ilona refused to listen to me and told me it’s the same part that came from a Pink Chase bed! Mind you the bed I bought isn’t pink! I continued to email her. She never responded to me. Nothing at all!!!!!! Finally I got a package from overseas. And guess what? She was wrong! As you can see on the picture below her part she sent me home with was too short!!! I sent her this photo and I still haven’t received a response! Ilona Slupek You have poor management skills! You also told me the customer isn’t always right!! How do you feel now? I’m taking this matter up to head office. We shouldn’t support business like this who says your money isn’t enough for compensation and the customer isn’t always right! Ilona Slupek You were the one in the wrong, and your customers are always right!! Don’t you ever forget that!! Extremely unsatisfied and I WILL NEVER GO TO THE BRICK HEARTLAND!

Do NOT BUY anything from this store
Bought a new sectional spring broke in 2 weeks on one side of the sofa tech came in and said yes this needs to be fixed with the foam and the cushion to be replaced - but he also said you will have to chase behind them to fix it as they do not go by the technicians reports if they need to spend !!!
No call back from the Brick - I called after 9 days and was told no nothing wrong with your sofa !!! just like what the Tech had said !
Paid for the warranty too !!!!

There fast and friendly when they get there money and commission. ...After that your doomed !!!!!! All 3 pics of furniture damaged and missing part and waiting 2 months for parts .....I did get my way after being "syble" that's what it takes....never again !!!!!!!

Definitely the worse store every to buy furniture. All employees are jerks and scam every single penny you got. I got 2 furnitures and they said they'd give a call in less than a week and guess what, no calls for THREE WEEKS. Absolutely horrible. And not only that but the manager there does not care about customers and the customer service we got was disgusting.

Big no no....terrible service....they are rude and they deliver broken furniture. ...they always delay the delivery for months....it's a waste of money.....please beware....these are a bunch of crooks....